Reply by 50 Floor

Thank you for your review. We’re so happy you decided to choose 50 Floor for your flooring needs. Please feel free to give me a call directly to address any floor concerns you may have.

Thank You,

Angel Mobley
Customer Service Department
50 Floor
678-961-2266 (Direct)
Author's
Watertown, Tennessee
1K views
1.3
Details
Customer service
Diversity of Products or Services
Price Affordability
Reliability
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I waited 4 wks.for my floors after they tore up carpet and left.

Office and managers were rude and had one excused after another. The installers were great no problem. Management will not return calls and lie. Talked to 3 different people about when they would come and install, but no one had a answer.

Never go with them....go local! The installers also said the company had fired several people in the 4 wks that I was waiting and trying to get an answer on why they were so late with my floors. I was told they would install Sept 23, well they tore out carpet and left said they.

Finally on Oct 16th a second crew from Atlanta came to help out.The first crew was fired!

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Price reduction.

I liked: Installers, Second round of installers.

I didn't like: No calls back, Installation, Unsatisfied.

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