Reply by 50 Floor

You choosing 50 Floor is very much appreciated. We are grateful we could have assisted you with completing your flooring needs. I am sorry to know that water has damaged your newly installed floor which required the product to be ripped out in the interest of rectifying the damage to your home. This type of damage is unfortunately not cover under warranty. We would provide you with different options on replacing the floor as long as the excessive moisture has been addressed. In order to best assist you I would like to request you provide your best contact information in order to locate your contracted job in our system.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
Author's
Antioch, Tennessee
1.1K views
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Took almost a month to even get laminate installed.Shortly after that, my new flooring sustained water damage causing a portion to be ripped up for water restoration etc.

I have tried to get this company back to restore my damaged areas with no avail. They are liars and installation coordinator was extremely rude. I have reached out to the corporate office as a last resort. To be continued.....don't ever use this company, take it from me.

The second salesman to show up was totally clueless. I have nothing good to say about my experience.

Most installers don't speak English so that's a joke in itself.I am beyond pissed

Reason of review: Poor customer service.

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