Reply by 50 Floor

Thank you choosing to contract with 50 Floor for your flooring installation. Our records indicate that we have scheduled an installer to visit your home to assess the floor concerns you currently had along with offering you options to resolve your floor concerns. I would like the opportunity to speak with you about your floor concerns, should your floor concerns continue to exist. Please feel free to give me a call directly. We appreciate your business and thank you for choosing 50 Floor.

Thank You,
Angel Mobley
Customer Service Department|50 Floor|678-961-2266(Direct)
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Atlanta, Georgia
1.5
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5 comments

I had my foyer and downstairs bedroom flooring replaced with hardwood less than 1 year ago by 50 Floor (11/2013). Britt Brooks was the salesman, and seemed quite knowledgeable. He viewed the area, and stated it was prime to be re-floored.

I paid him my down payment, and the floors were done later that week.

In Spring 2014, I noticed a few strips of the wood were beveled at the door way, but determined it was due to a few bad pieces and thought nothing of it.

The entrance is covered by an area rug, and I later, noticed more severe curling. I later removed the rug. To my surprise, I noticed the majority of the area was buckled, even though the rug was never wet nor damp.

I immediately called 50 Floor, and reported the issue. They sent only the contractor who installed the flooring, and no representative from 50 Floor came to view the damage. The contractor stated the cause was my fault alone, and not due to his installation. I informed the 50 Floor contractor, that I experienced no water damage EVER, nor floor buckling prior to his installation of my hardwood floors. He insisted it was not his issue.

I called 50 Floor's customer support, who in turn stated it is by no means their fault, but mine. I told the customer support personnel, that no issue existed with my floors until after 50 Floor's contractor installed the wood floors.

At this point, we are at an impasse, and 50 Floor has not sent their representative to investigate my complaint.

I view their dismissal of my complaint as a major slap in my face.

Review about: 50 Floor Installation.

Reason of review: Damaged or defective.

Monetary Loss: $3000.

Preferred solution: Deliver product or service ordered.

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Comments

Anonymous
#1051198

Had a salesperson named Cheryl show up with a teenager who was stoned and smelled of marijuana.She was not well versed in the product and was dressed in jeans , when bent over showed her gstring to myself and husband.

The young man seemed stoned and was arguing with the salesperson outside our house.

It was an uncomfortable situation to say the least.I ultimately bought from empire floors.

Anonymous
#974228

Your issue is that they did not level your floors or leave a expansion joint around the edges. 50 floor is redoing my floors as we speak. Good Luck.

Anonymous
to Giz #1007202

How did you get them to do the right thing?

Anonymous
#949954

The only thing that would cause wood to curl years after it was installed would be water.You probable have water leaking through your front door when it rains.

That is common if you don't have a porch.Spray it with your hose and then look for water.

Anonymous
to Anonymous Cumming, Georgia, United States #963671

BS..we have floors buckling NOWHERE near a door..I suspect that all the comments about water are actually 50 floor trying to do damage control...NEVER use them!!

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