50 Floor's reply to:
50 Floor - New Wood Floor Now Buckles
I had my foyer and downstairs bedroom flooring replaced with hardwood less than 1 year ago by 50 Floor (11/2013). Britt Brooks was the salesman, and seemed quite knowledgeable. He viewed the area, and stated it was prime to be re-floored.
I paid him my down payment, and the floors were done later that week.
In Spring 2014, I noticed a few strips of the wood were beveled at the door way, but determined it was due to a few bad pieces and thought nothing of it.
The entrance is covered by an area rug, and I later, noticed more severe curling. I later removed the rug. To my surprise, I noticed the majority of the area was buckled, even though the rug was never wet nor damp.
I immediately called 50 Floor, and reported the issue. They sent only the contractor who installed the flooring, and no representative from 50 Floor came to view the damage. The contractor stated the cause was my fault alone, and not due to his installation. I informed the 50 Floor contractor, that I experienced no water damage EVER, nor floor buckling prior to his installation of my hardwood floors. He insisted it was not his issue.
I called 50 Floor's customer support, who in turn stated it is by no means their fault, but mine. I told the customer support personnel, that no issue existed with my floors until after 50 Floor's contractor installed the wood floors.
At this point, we are at an impasse, and 50 Floor has not sent their representative to investigate my complaint.
I view their dismissal of my complaint as a major slap in my face.
Review about: 50 Floor Installation.
Reason of review: Damaged or defective.
Monetary Loss: $3000.
Preferred solution: Deliver product or service ordered.